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Customer Feedback

Our clients let us know what they think of us and BACK Consulting always welcome feedback. Here are some of the comments we have received:

Gwen Malone, MD, Gwen Malone Stenography Services
“GMSS have always been proud to put our clients at the heart of everything we do by offering excellent customer service. We can only do this by having a combination of great people and great software and support systems. We have been working with Barry and Andrew from BACK Consulting for some years now and the latest development and upgrade allows us to provide faster turnaround to clients and more efficient internal working."

“The guys at BACK Consulting fully understand our needs having come from a legal background themselves and the insight they had into our workings has meant that we have been able to enjoy a hassle free and extremely productive partnership in driving our firm forward. The fact that BACK doesn’t sell anyone's software directly has meant that we have always had high quality independent advice and worked well as a team"

Mike Zaremba, Chief Operating Officer, Efficient Forms LLC
"BACK Consulting showed great flexibility in scaling the project working with us at our offices and on site with 50 people from a standing start in just a couple of weeks. BACK also showed great commitment in the initial planning phase by contributing valuable insight into the planning and preparation phase as well as providing important on site expertise in India"

Helen Long, Director, North East Tail Lifts Limited
"It all started with a one off conversation with Barry Kemp after I realised that there is just so much to starting a business. BACK looked at all the requirements of my business including the industry sector, the staff, the processes and presented a varied range of solutions and recommendations.

"Not once did I get hit with any unexpected bills and everything was set out nice and clearly up front. They have created a company image that suits us down to the ground. The website is fantastic, the marketing materials are first class and the process management is something I had never even thought of. I look forward to keeping close business ties with BACK Consulting in the future."

Andy McNabb, Director, DCC, South Africa
"Andrew visited our offices for three weeks to help refine our business processes in the area of legal services. Our service offering is unique in the marketplace and BACK Consulting worked with us to provide a roadmap to where we wanted to be. Not only did they make recommendations on the business processes but they also had the capacity to design and deliver custom IT solutions to aid in this quest. I cannot recommend them highly enough."

Robert Morgan, industry operating partner at Private Equity firm HgCapital
"I engaged BACK to help provide a review of an industry supply side. They identified service providers and reviewed processes and technologies which set competitors apart. They turned the project around within seven days and the conclusions were insightful. They would be on my short list to call next time"

Bill Daly, Managing Partner, RL Daly, South Africa
"You have to get up early in the morning to catch these guys out! Since we worked with BACK Consulting our practice has gone from strength to strength and I was impressed with the depth of the knowledge shown by BACK in so many areas and I continue to use them as my business expands."